Student Service Center

We offer you first level support and general information as well as document pick-up service. The student service center is located RLH 102 and 103 across from registrar services.

Contact us anytime at studentservice [at] jacobs-university.de or drop by during our office hours Mon to Fri 10:00 to 14:00.

Requests via Campusnet

For current students with active Campusnet accounts, please log in and use the 'My Requests' function. If you have a hold on your account and cannot login, please read this first: Campus Net Holds.

If you are a former student please contact us at registrar [at] jacobs-university.de.

Overall a total of 15 copies of documents issued by Registrar Services are free of charge, after that every additional document is 5€. To transfer the amount please use the information here university’s bank account and include a confirmation of the payment with your email request.

Order a Transcript

Processing can take at least two weeks
Order a Confirmation Letter

e.g. enrollment/disrollment confirmation, english support letter
Request to be Excused

Additional Information
Campus Cards

For information about the
Mealplan Policy,
Ordering a New Campus Card or Reporting a Problem with your
Campus Card
please reach out to the Housing Team at housing [at] jacobs-university.de
Semester Tickets

Order a New One
Apply for Dispensation

Semester Ticket Info.
Update your Address

via Campusnet
via Webform